As soon as I conclude my presentation, the grey-bearded foreman in the first row sprints to the podium. “You were a perfect 10” he tells me. “Until 5 minutes ago. Then you blew it.” He holds his session evaluation up to my face. Under “overall…

As soon as I conclude my presentation, the grey-bearded foreman in the first row sprints to the podium. “You were a perfect 10” he tells me. “Until 5 minutes ago. Then you blew it.” He holds his session evaluation up to my face. Under “overall…